Terms of Service

1. Service Operator

CaseStatus Alert is a service operated by MavenWell LLC. Learn more at mavenwell.io.

2. Service Description

CaseStatus Alert provides informational updates about publicly available USCIS case status information delivered via WhatsApp. The service helps you track your USCIS case without manually checking the USCIS website.

3. No Legal Advice

CaseStatus Alert does not provide legal advice. The service is for informational purposes only. Case status updates are based on publicly available USCIS information and should not be interpreted as legal guidance. If you need legal assistance, please consult with a qualified immigration attorney.

4. No Affiliation with USCIS

CaseStatus Alert is not affiliated with, endorsed by, or connected to the U.S. Citizenship and Immigration Services (USCIS). We are an independent third-party service that monitors publicly available case status information.

5. Service Availability and Limitations

We strive to provide reliable service, but we cannot guarantee:

• Uninterrupted service availability
• Real-time accuracy of USCIS case status information
• Delivery of WhatsApp messages (subject to WhatsApp's service availability)
• Specific timing of alerts

The service is provided on an "as-is" basis.

6. Liability Disclaimer

To the fullest extent permitted by law, CaseStatus Alert and MavenWell LLC are not liable for:

• Any indirect, incidental, or consequential damages
• Loss of data or missed alerts
• Decisions made based on case status information
• Service interruptions or delays

7. Billing and Subscription

CaseStatus Alert is currently offered free of charge. If the service becomes a paid subscription in the future, we will provide notice and obtain your explicit consent before charging any fees.

7.1 Policy Changes and Consent

We may update this Terms of Service and our Privacy Policy from time to time. When we make material changes to these policies, we will:

• Notify you at least 30 days in advance via whatsapp to the number associated with your account
• Provide a plain-language summary of the key changes
• Highlight how the changes affect your data, privacy, or obligations
• Request your active consent to the updated terms when legally required

If we request your consent and you do not agree to the changes, you have the right to delete your account and request deletion of your data in accordance with our Privacy Policy.

8. WhatsApp Messaging and Consent

By providing your WhatsApp phone number and using CaseStatus Alert, you expressly consent to receive informational WhatsApp messages from us regarding your tracked USCIS case status. These messages include status change alerts, scheduled case updates, and service-related communications.

Our use of WhatsApp to communicate with you is governed by the WhatsApp Business Terms of Service. In accordance with those terms, we obtain the necessary opt-in consent before sending any messages to your WhatsApp number. You understand that:

• Your WhatsApp phone number will be used solely for delivering case status updates and service-related communications
• We will not use your number for marketing or promotional messages without separate explicit consent
• Message frequency depends on your selected alert preference (daily, weekly, monthly, or change-only)
• Standard message and data rates may apply from your mobile carrier

Opting Out. You may opt out of WhatsApp messages at any time by:

• Replying “STOP” to any WhatsApp message you receive from us
• Updating your notification preferences in your account settings
• Emailing us at support@casestatusalert.com with a request to opt out

Upon opting out, we will stop sending WhatsApp messages within a reasonable timeframe. Your account and case tracking data will remain active unless you also request account closure in accordance with Section 10 (Account Closure and Deletion) below.

For more information about how WhatsApp handles business messaging, data processing, and your rights as a WhatsApp user, please refer to the WhatsApp Business Terms of Service and the WhatsApp Business Data Processing Terms.

9. User Responsibilities

By using CaseStatus Alert, you agree to:

• Provide accurate USCIS receipt numbers and contact information
• Use the service only for personal, non-commercial purposes
• Not attempt to disrupt or interfere with the service

10. Account Closure and Deletion

You may close your account and request deletion of your personal data at any time. To do so:

• Email us at support@casestatusalert.com with a clear request to close your account
• Your account will be closed and your data will be deleted within 30 calendar days
• You will receive a confirmation email when the deletion is complete

Alternatively, you may opt out of alerts at any time through your account settings, which will disable notifications but keep your account active for future use.

11. Contact and Support

For questions or support, contact us at support@casestatusalert.com.